The more a product is successful the more it is imitated!
It is important that hairdressers know that there is a very high rate of unauthorized sales. This means that there are a number of persons within the market trying to take advantage of the reputation of Kerat-in Cosmétique by selling counterfeit products - most often online.
Why to put ourselves the question of forgery? Because if you are not absolutely sure that you use a Kerat-in Professionnel product, you put your customers and your professional reputation at risk.
The knowledge of risks:
Products labelled Kerat-in Professionnel obtained from unauthorized sources are often falsified, entirely home made, and the worst, rancid. At best, we cannot guarantee the quality of these products or provide technical support. At worst, they could cause irreparable damage to your customers’ hair.
Protect your customers:
In Europe and North Africa, only the products obtained directly from the exclusive distributors are without risk. We do not sell our products through individuals or unapproved non-professional. To be sure to buy an authentic Kerat-in product, connect you to our Web site: www.kerat-in.com or contact us by e-mail: contact@kerat-in.com.
How to recognize a counterfeit product?
Since we don't sell Kerat-in Professionnel products to individuals, it is actually very easy to know whether or not your product is counterfeit or illegal. If you obtained it by anybody else than an exclusive distributor, we do not know where they come from, and then the chances for the product being false are very high.
Be particularly aware of the fact that most of these infringing activities are on sites like eBay, Amazon.com, etc... They often use Kerat-in Cosmétique rights of author, logos, and images without our permission. Sometimes they claim to be
member of Kerat-in Cosmétique but don’t be fooled.
Know what to do if you have purchased a counterfeit product:
Do not use the product. Return it, and contact the seller for a refund.
If you purchased through a site like e - Bay or Amazon, inform them that you have been victim of an illegal activity on their site and report them the exact location of the line of counterfeit products.
Send us e-mail to contact@kerat-in.com, so that we can take action against the seller. Please specify exactly what product you have purchased, where and when - whether or not you have used a part of the product, and what were the results.
Although we will not be able to offer refunds, our trainers will be pleased to help you to repair your client’s hair damage.
The sale of a counterfeit product is a criminal offence. Kerat-in France continues all tracks on this activity, and actively applies its intellectual property rights. The consequences of the sale or attempted sale of counterfeit products may commit of action for infringement, prosecution, fines, confiscation of products, and in some cases of prison sentences.
